Privacy policy

This policy explains what personal information Clear Duty collects, why we collect it and what we do with it. Your information is collected by Clear Duty, a business name registered to Richard Farmilo, ABN 80 650 936 256. Contact: [email protected]. In this policy, "we" and "us" mean Clear Duty.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

The free psychosocial risk check

The check asks only multiple-choice questions. It has no free-text boxes, and it never asks for workers' names or anyone's health information.

You can answer the questions and see your result without giving us anything. We store your answers only if you ask us to email you the full report. We then store:

• your email address
• whether you ticked the box to get updates from us (it is unticked unless you tick it)
• the state where most of your workers work
• how many people work in the business, as a range such as 20 to 49
• your industry, chosen from a list
• your yes or no answers to three questions about the work: whether workers deal with the public, whether they work alone, off site or outside normal hours, and whether they attend distressing events
• the answer you chose for each of the twelve scored questions
• your total score and result band, worked out from your answers
• the date and time you asked for the report

We do not store your IP address.

Launch lists

You can sign up to hear when the pack launches, or, if most of your workers are outside NSW, when your state is ready. We then store:

• your email address
• which list you joined: the pack launch, or your state
• your state, if you joined a state list
• whether you ticked the box to get updates from us (it is unticked unless you tick it)
• the date and time you signed up
• the date we sent you the launch email, once we have

Signing up means we send you one email, when the pack launches or when your state is ready. We send you nothing else unless you tick the separate box for updates.

Buying the pack

If you buy the pack, Stripe handles the payment on its own checkout page. Stripe collects your card details. We never see or store your card number. You can choose to give a business name and ABN at checkout, for your receipt. Stripe holds those details and sends your receipt.

We then store an order record:

• an order number
• the date and time of the order
• your email address, so we can send your download link
• Stripe's reference for the payment
• the amount paid
• whether the order is paid, its download link has been sent, or it has been refunded
• how many times the pack has been downloaded with your link

Anonymous page and step counts

We count how many times some pages and steps are used each day: the free check started and finished, the full report asked for, the pack page viewed, the buy button pressed and the launch list joined. We keep only a total for each day. The counts hold no IP address, no cookie and nothing that identifies you or your device, so they cannot be linked to you. We use them to see which parts of the site work.

Unsubscribing

Every report email and our launch email has an unsubscribe link, and you can also unsubscribe by emailing us. When you unsubscribe, we keep a one-way hash of your email address and the date. A hash is a scrambled code made from the address. We check it before we send any report or launch email, so we do not email you again, and we delete your email from every launch list. Someone who already knows your address could work out the same code, so we protect it like the rest of your information.

Why we collect it

• To send you the report or the pack you asked for, or the one launch email you signed up for.
• To send you updates about Clear Duty, but only if you ticked the box. Every update has a link to stop them.
• To keep a record of each sale.

We do not sell your information. We share it only with the service providers named below, so they can do these things for us.

Where it is stored

Your information is stored with Cloudflare, which hosts this website and its database. These service providers store or process it, in these places:

• Cloudflare, which hosts the website and database: its global network, including the United States.
• Resend, which sends our email: a United States company; emails are processed in Japan.
• Stripe, for payment processing: the United States and other countries.

We do not use advertising or analytics cookies.

How long we keep it

• Your answers to the check and your email: deleted 24 months after you asked for the report, or sooner if you ask.
• Launch lists: deleted 30 days after we send you the launch email, or sooner if you ask. If you ticked the box for updates, we keep your email until you unsubscribe or ask us to delete it. If you unsubscribe, we delete it from every launch list.
• Purchase records: kept for the period tax law requires.
• Unsubscribes (the hash and the date): kept for as long as we need them to keep honouring your unsubscribe.

Seeing, correcting or deleting your information

Email us at [email protected] to ask for a copy of what we hold about you, to correct it, or to delete it. We will delete it within 30 days of your request. The only exception is a record of a purchase that the law requires us to keep.

Questions and complaints

If you have a question or a complaint about how we handle your information, email us at [email protected]. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change this policy, we will publish the new version here and update the date below.

Last updated: 1 November 2026